POWER Theme Guide: Support for Current Customers
Welcome to the support guide for POWER Pro! If you’ve already purchased our theme, this article covers a range of topics to help you maximize its potential. Use the guide below to quickly locate support for your specific needs.
Quick Navigation:
- Theme Questions
- Module Questions
- Performance Optimization
- Custom Fonts
- HubDB Integration
- Customization Requests
- Membership Templates
- POWER Pro for Starter Hub
- Additional Support Needs
- Invoice Requests
- Theme Updates
1. Theme Questions
For answers to general theme questions:
- Documentation: Access our comprehensive theme documentation here.
- FAQs: Visit our FAQs page for commonly asked questions.
2. Module Questions
POWER Pro includes many versatile modules to make your website engaging and functional.
- Module Library: Explore the module library here for documentation on each module.
- FAQs: Access additional insights via our FAQs page.
3. Performance Optimization
If you're experiencing performance issues, please review these resources.
- Performance Guide: Start by reading our Performance Guide here.
- FAQs: You can find additional performance-related FAQs here.
4. Custom Fonts
Want to add custom fonts to your site? Here’s how:
- Custom Fonts Guide: View the steps in our Custom Fonts guide here.
5. HubDB Integration
POWER Pro supports advanced HubDB functionality.
- Request a Quote: For tailored HubDB integration, visit this page and fill out the form with your requirements.
6. Customization Requests
Looking to customize the theme?
- Request Customization: Submit your customization request here, and our team will provide a custom quote.
7. Membership Templates
POWER Pro offers free membership templates upon request.
- Request Templates: Easily request your templates here.
8. POWER Pro for Starter Hub
Our theme may have limitations on the CMS Hub Starter package due to HubSpot’s restrictions.
- Starter Version: If you need a version for CMS Hub Starter, find it on our website.
- Request an Update: Contact us here for any update-related requests.
9. Additional Support Needs
If your inquiry isn’t covered by the topics above, our support team is here to assist.
- Submit a Ticket: Please submit a support ticket through this link.
10. Invoice Requests
For invoice requests:
- Request an Invoice: Complete the details via this link, and we’ll send the invoice promptly.
11. Theme Updates
Stay current with the latest POWER Pro updates:
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Latest Version: Check our Changelog for version and release details.
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Installed Version: Open your POWER Pro theme in "Marketplace Downloads" to view the installed version under "Details."
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Is it Safe to Update? Determine the safety of updating based on your theme setup:
- Parent/Marketplace Theme: Direct updates are generally safe. Learn more here.
- Child Theme: For users with overwritten modules or templates, please proceed cautiously. Submit a support ticket if needed.
- Cloned Theme: Updates don’t apply to cloned themes. Migrating to a child theme allows access to updates.
- Not Sure? Submit a support ticket here for assistance in determining your theme setup.
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How to Install Updates: Updates can be installed by Super Admins or users with Asset Marketplace Access. Read more about the update process here.
Need Further Assistance?
Each section has been created to provide direct answers and resources, allowing you to navigate support easily. If you have any additional questions or need further assistance, please reach out by submitting a support ticket.